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Terms & conditions


Thank you for visiting the pharmazonekw.com ™  Website (the "Site").

Pharmazonekw.com is a leading online drugstore: a retail store and information site for health, beauty, wellness, and personal care products. The Site is designed to provide a convenient, private and informative shopping experience for consumers to purchase products essential to healthy, everyday living. The pharmazonekw.com online store offers a larger selection of products than typical store-based retailers, along with a wealth of health-related information, buying guides and other tools designed to help consumers make educated purchasing decisions. pharmazonekw.com and its subsidiaries, affiliates, and fulfillment partners ("we,” “us,” “our") want each visitor to the Site ("you") to have a safe, pleasurable visit, so we have established the following terms and conditions so that we (we and you) know what to expect from each other. By using the Site you agree to be bound by the terms set. We may make changes to the Site, these Terms of Use, or the policies and conditions that govern the use of the Site at any time. We encourage you to review the Site and these terms periodically for any updates or changes. Your continued access or use of the Site shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes.

The following terms, conditions, and notices ("Site Rules") apply to all visitors or users of this website, and of microsites, mobile websites or mobile applications of our brands and lines of business that expressly adopt these Site Rules (collectively, the "Site"). In the event of a violation of these Site Rules, we reserve the right to seek all remedies available by Kuwaiti law and in equity.

Limited License

You are permitted to share Material or Content provided through the Site on social media sites such as Facebook, Twitter, Instagram, or similar services. This permission is a limited license to use the Content and Materials solely for such purposes and does not represent a transfer of title in any Pharmazone Materials or Content.

Return Policy

Please check that your medicine is correct & in a good condition before the driver leaves.

Medicines are not allowed to be exchanged or returned.

We also follow any manufacturer's warranties.


Damaged items

We will replace or refund (at our discretion) any items delivered to you that are damaged or defective at no extra charge if you notify us within 24 hours of receipt.

Our Products

All features, specifications, products and prices of products and services described on the Site are subject to change at any time without notice. From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We make no representation as to the completeness, accuracy, or currency of any information on the Site. We reserve the right to make changes in information about price, description, or availability without notice. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. We have made every effort to display as accurately as possible the colors of our products that appear on the Site; however, the actual color you will see will depend on many factors, including your computer, and we cannot guarantee that your computer will accurately display our colors. The inclusion of any products or services on the Site does not imply or warrant that these products or services will be available over the internet or in each of our stores at any particular time.



Delivery will take up to 60 minutes from the time the order is placed

No delivery charger applied on orders above 3 KD



Color/Product description

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition.


Working hours

Our working time for delivery is 24 hours from Saturday – Friday

Items with Receipt:

• Refund & exchange is permitted within 3 days (if item is with the original condition).

• Refunds will be provided in the same tender that the purchase was paid in:

Cash will be refunded in cash.

             Debit card will be refunded to the original debit card.

             Credit card will be refunded to the original credit card.

             Gift Cards will be returned on a gift card.

• Customer will be required to fill out a Refund Voucher to verify the return was completed.
• The personal information provided on a Refund Voucher is required in order to process the refund and is used for the following purposes:
              For auditing purposes

              To ensure customer satisfaction

• A pharmazone representative may contact you to confirm your customer service expectations were met.

Items without Receipt:

• Its allowed only if items still contain our sticker on it & with its same condition


You agree to indemnify and hold pharmazonekw.com, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the site, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the site, your violation of these Terms of Use, and any other acts or omissions relating to the site.


Incorrect Items Ordered

If we have sent you an incorrect product from that which you have ordered please notify us within 24 hours of receipt and we will do all necessary procedures to replace the wrong item without any extra charges and within 24 hours.


Important Note

Information on pharmazonekw.com is provided for informational purposes only. It is not meant to substitute for the advice provided by your own physician or other medical professional.

You should not use the information contained here for diagnosing or treating a health problem or disease, or prescribing any medication.

If you have or suspect that you have a medical problem, promptly contact your health care provider.


Gift Vouchers

Select the amount you would like to purchase (you can buy more than one voucher in the same order).

Enter the name and the e-mail of the recipient as well as the personal message you would like to send.

Once completing the purchase, the recipient will receive an e-mail with (sender information - your personal message - printable version of the voucher – voucher number).

For using the voucher to purchase, enter the voucher number in the required field and it will be deducted from the total amount of the order invoice.

The voucher is valid for one year.



We may terminate, change, suspend or discontinue any aspect of the Site, including the availability of any features of the Site, at any time and without notice. We also reserves the right, at our sole discretion, to change, modify, add or remove any portion of these Site Rules in whole or in part, at any time and without notice. Accordingly, this means we may terminate the authorization, rights and license given in these Site Rules at any time and without notice. Your continued use of the Site after any changes to these Site Rules are posted will be considered acceptance of those changes.


Payment gateway

Costumers could pay for their orders either online before delivery or at delivery; they could pay by cash on delivery, K-net, Visa, Master, K-net on Delivery or pharmazone gift vouchers.