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Return Policy

Please check that your medicine is correct & in a good condition before the driver leaves.
Medicines are not allowed to be exchanged or returned.
We also follow any manufacturer's warranties.
Items with Receipt:

Refund & exchange is permitted within 3 days (if item is with the original condition).
• Refunds will be provided in the same tender that the purchase was paid in:
Cash will be refunded in cash.
             Debit card will be refunded to the original debit card.
             Credit card will be refunded to the original credit card.
             Gift Cards will be returned on a gift card.
• Customer will be required to fill out a Refund Voucher to verify the return was completed.
• The personal information provided on a Refund Voucher is required in order to process the refund and is used for the following purposes:
              For auditing purposes
              To ensure customer satisfaction
• A Shoppers pharmazone representative may contact you to confirm your customer service expectations were met.
Items without Receipt:

• Its allowed only if items still contain our sticker on it & with its same condition